Meet The Norland Service Team

When Norland states that we stand behind our equipment, we mean it. If you’re already a Norland customer, chances are you meet our service staff when they visited your facility to install your equipment, or you’ve talked on the phone as they’ve helped answer your questions. With this post, we’d like to help you meet the people that are responsible for servicing your machines.

Mike Glunz

Mike is the customer service manager and is the first point of contact when it comes to taking customer calls, or scheduling a visit to your facility for one of our service technicians. He has been with Norland for the last two years, and has implemented several new programs to improve and enhance on Norland’s outstanding customer service.

Dennis Kruse

Dennis is an outstanding service technician that has been with the company for several years. He has circumnavigated the globe numerous times visiting clients, installing equipment trouble shooting any number of issues that have occurred. It’s fair to say if something has happened to your machine, Dennis has seen it before and can quickly walk you through the problem.

Tobin Widick

Tobin is another outstanding service technician that has been with Norland for several years. His knowledge and enthusiasm for his work runs deep, so much so that customers have tried to hire him away! However, Tobin’s love for Norland and Nebraska keep bringing him back home so he can continue to help as needed.

Roger Christensen

Roger is one of the longest-tenured employees at Norland, quickly approaching 20 years of service with the company! Early in his career, he traveled far and wide installing equipment and suggesting improvements to Noralnd’s outstanding equipment. Today, he is based in our Lincoln, Nebraska facility and answers questions over the phone and serves as an invaluable resource of institutional knowledge.

Dan Ferguson

Dan is our resident expert on all things related to our blow molders. He disassembles, reassembles and tweaks the machines so our customers get the perfect bottles every time. If a part needs to be replaced, or if you simply have a question about your blow molder’s operation, Dan is your man.

Jared Henry

Jared is one of two outstanding Henry’s Norland is fortunate to have working for our company! While Jared is a service technician on the Norland side, his twin-brother Micah is an assembly technician for Norland’s sister-company, A.B.E. Both brothers have an affinity for machines and love getting up to their elbows in pipes, grease and whatever else it takes to get the job done.

Seth Carpenter

Seth has been a service technician for Norland for the last year and has already gotten plenty of travel time under his belt! He has traveled Africa, South America and even the Middle East servicing and installing equipment for customers. Young and energetic, Seth is always ready for Michael to send him out on his next assignment.

Matt Frisbie

Matt joined the Norland crew in 2016 and quickly worked his way up to being the lead technician on our distilling equipment. Matt’s technical, hands-on background and willingness to tackle new challenges has been a great asset as he builds the machines to meet our customer’s exacting demands!


Norland’s Depalletizer Will Rock Your Canning World



Often, people will ask us, “Hey Norland International, we love your canning lines, but do you have anything that feeds the cans into our line faster, possibly while rinsing them first? Oh, and it’s got to look cool and have a cool name.”

To which we reply, “Why yes! We do have the Yellow Jacket™ Depalletizer … and it comes with a twist rinse!”assemble-shot

Besides looking cool and having a cool name, the Yellow Jacket™ has other awesome features such as an automatic slip sheet remover and no air requirements, so there is one less hose you have to worry about connecting.

You can also fit an entire pallet of cans into it at once, speeding up the canning process that much more.

And did we mention it’s made from stainless steel and military grade, MIL-8625 Anodized Aluminum, making it both light and durable? Because it is.

Customer responses

Customer reviews are king, so here are a few comments from Yellow Jacket™ owners.

“It’s a really great machine,” said Blue Blood Brewing co-owner Brian Podwinski. “It fits great in our brewery and saves a ton of man hours that would otherwise be twist-rinsespent feeding cans into the inlet conveyor. I’m glad we got it.”

Brandon Hintz of Curahee Brewing said his faith in A.B.E. equipment started with the Keg Commander keg washer, and blossomed into packaging equipment.

“We had good experience with the keg washer,” Hintz said, “and we were looking at getting a canning line and depalletizer. We were originally looking at a competitor, but we had good experience with A.B.E.’s equipment and the price was right, so we jumped on it.”

Talk is nice, but you want proof of a depal and canning line working harmoniously together. So check out this video Martin House Brewing originally posted on their Facebook page of their new system in action.

Details, Details, Details

Now that you want one, you probably have a ton of detail-oriented questions, “What are the electrical requirements? How big/tall is it?pusher Does it make the perfect latte?”

The answer to those first two questions, and many more, can be found on the product page of our website. The answer to the third question is “No,” but you can always ask our service techs to whip something up for you when they come out to do the install.

Big B’s Fabulous Juices Cans Juices

If freshness and stability are on your mind, consider canning your product. Cans eliminate light and oxygen, the two biggest assassins to freshness.


The video was originally posted on their Facebook page.

Take a Tour of Christopher’s Springs

Christopher’s Spring made a nice video of their bottled water plant, featuring the equipment made right here at Norland Intl., Inc.


This video was originally posted on their Facebook page.

A Revolution in Canning

The Lincan™ series has evolved to become faster, stronger and more reliable.

For years, Norland customers around the world have reaped the benefits of canning with LinCan™ technology. Thanks to a healthy caffeine addiction, Norland’s engineers kept pushing the boundaries of design and technology.servo seamer

The result: the Servo Seamer (patent pending) has a simple design with fewer parts than a traditional seamer. This means it has fewer parts to maintain and provides a faster, more consistent seam every time. It uses a custom-designed Norland algorithm that provides real-time advanced seam analysis, which automatically generates a report customers can review either on their LinCan™ screen or download to their computer or smartphone for review.

The upside to the real-time analysis is customers can be proactive on machine maintenance, rather than guessing or waiting for something to be replaced. It also means that issues are immediately flagged rather than compounding until the operator can see outward signs.

Finally, the Servo Seamer is IP-67 wash-down capable, like the rest of the LinCan™ line, meaning cleanup continues to be a breeze.

Sure the new Servo Seamer is one tough Hombre, but what does it mean for your beer? It means faster canning speeds (up to 65 cans per minute) and it means a more reliable, consistent seam to prevent D.O. pickup and provide a longer, more stable shelf-life.

Oh yeah, and the Servo Seamer is roughly comparable in price to the traditional model, so you get all of the enhanced benefits without an enhanced price tag. Getting more for less, that’s the American way, that’s the Norland way.

Note: The servo seamer is part of the LinCan canning line. For more information click here

Meet Roger Christensen

Roger Christensen joined the Norland International team in October of 1997 and has worked in the maintenance / mechanical field for over 40 years. He has worked on a wide variety of mechanical and electrical equipment and has extensive experience on Norland water treatment, bottling and packaging systems.

Roger inspecting equipment to make sure everything is functioning properly.
Roger inspecting equipment to make sure everything is functioning properly.

roger-cRoger is one of Norland’s Senior Technicians for all of Norland’s equipment but specializes in the water distillation area. His primary job responsibility at Norland is ensuring superior Customer Service and Satisfaction with a secondary responsibility in quality control. Roger has been the lead technician in commissioning water plants all over the world.  He has traveled to such interesting locations as Uzbekistan, Brunei and Albania to set up, install and train on Norland water treatment and bottling plants.  Roger regularly communicates with customers for equipment startup, maintenance, plant upgrades and operator training for plant start-ups or routine maintenance.

What Roger Does

On a daily basis, Roger provides assistance to customers over the telephone to maximize their equipment uptime. He also orders repair / maintenance parts. Roger is involved with the Quality Control Inspections for newly manufactured equipment to ensure that the equipment is built to the customer’s needs and is operating properly prior to shipment from Norland to the customer’s final destination.

Roger enjoys meeting and working with new and existing customers and the exposure to the different customs and ideas that other countries in the world embrace. He takes pride in providing customer service and ensuring that our customer’s needs are met or exceeded.  Roger maintains the highest quality and professionalism in our industry which is typical of the Norland staff and management. We routinely get comments from customers and visitors to Norland about his friendliness and desire to answer any and all questions they may have.

Who Roger Is

Born in Central City, Nebraska (just 80 miles west of Lincoln) in America’s heartland, Roger’s early years were spent on a family farm or in a small farming community. Roger met his wife, Opal, in the 3rd grade and they have been friends ever since. They now have three daughters and eight grandchildren. Impressively, Roger completed 25 years in the United States Navy Submarine Force in the Nuclear Power Engineering area. He has been assigned as an Instructor at a Nuclear Power Training Unit where he instructed young sailors in the operation, maintenance and repair of the Naval Nuclear Engineering systems. This past training greatly aids in his ability to train new personnel in the operation, maintenance and repair of all Norland equipment.

In his spare time Roger enjoys fishing and spending time with his extended family. His family vacations with all of the grandchildren are especially enjoyable. Roger also volunteers at Freedom Park in Omaha, Nebraska giving tours and working on the U.S.S. Marlin SST-1, a post WWII training submarine on display at the park. He is also involved with O.V.E.R. (Operation Veterans Encouraging Recovery), a program designed to provide housing for veterans in substance abuse treatment or coming out of the penal system.

Roger’s extensive experience and background in our industry is an excellent fit at Norland and for our customers.  We are fortunate to have him on our team. If you have the opportunity to talk with or meet Roger, we are confident that you will feel the same way.

Meet Andrew Gaghagen

andrew-gaghagenAndrew Gaghagen has an eye for detail, which serves him well in his current job as Quality Control Supervisor for Norland.

Andrew was born and raised in Lincoln, Nebraska, and from an early age showed an interest in all things mechanical.

“I enjoyed tinkering with mechanical objects and building new ones,” Andrew said. “I loved building stuff from scratch, especially toys with moving parts.”

He even built a working catapult as a child.

“I went through a lot of tests with that, firing a lot of small objects,” Andrew said. “But that was in line with my interest in military history.

After graduating from high school, Andrew served in the Army for six years and worked as a forward observer for an artillery unit.

On the job training

“My military experience trained me to have a keen eye for detail,” Andrew said. “As a forward observer, details are literally a matter of life and death.”

After leaving the Army, Andrew went to work for a local Lincoln manufacturing company as a quality control supervisor, then moved on to the Department of Veteran’s Affairs where he worked in the outreach department, before coming to Norland.

“The first thing I noticed upon joining Norland is how nice everybody is and how enthusiastic they are about their jobs,” Andrew said. “Everyone is extremely knowledgeable in their fields and are proficient in producing top-quality products. Their expertise certainly makes my job that much easier.”

But the main purpose of Andrew’s job is to ensure the customer gets the product they ordered, in proper working condition and free of cosmetic defects.

“When the equipment arrives at their factory, the customer shouldn’t have any cause for concern,” Andrew said. “Norland Technicians should be able to set it up and get it running without any issues.”

A bit more about Andrew…

When not at work, Andrew enjoys kayaking, hiking and biking. He plans on hiking the Grand Canyon from rim to rim in the near future. He has plans to get married in May 2017 to his fiancée, Andrea.

Glenelg Turns to Norland for New Bottling Line

glenelg adam-james-asa

When people need bottled water in Grenada, they think of Glenelg Natural Spring Water.

“The original founder of Glenelg, Dr. Stanley Friday, had a spring on his property,” said James Benoit, Glenelg’s technical manager. “One year he had a visitor who told him he had a good source of water and should do something about it. After a year of planning, we got the water tested and started bottling it by hand. That first year we had four employees; today, we have 60.”

The demand for bottled water in Grenada, like the rest of the world, has grown rapidly over the years.

“When we started, people became very conscious about water quality,” Benoit said. “Everybody is looking for a better, healthier lifestyle and bottled water is one way they feel they can achieve that goal.”

Norland’s partnership with Glenelg dates back to the founding of the company. According to Benoit, it is a partnership that grown deeper over time.

“Our relationship with Norland International started in 1998 when we bought a small BM500 (blow molder),” Benoit said. “Over the years it kept running and running and running. I was also very impressed with your after sales service.”

Over the years, Glenelg has purchased machines from other companies, but when they looked at expanding their bottling operation, Benoit knew where he wanted to go.

“From my experience with Norland, looking at the reliability of your machines, looking at robustness of the machines, I thought it was better to stick with someone you have relationship with,” Benoit said. “There are other equipment manufacturers out there, but you have to be cautious about where the equipment comes from. You also have to consider the relationships you can build with the company; even your training and equipment manuals are easy to understand. Proximity was also an important factor for when we need replacement parts and training.”

“Over the years we have purchased equipment elsewhere, which is why I can say what I say about the equipment and why we chose to purchase the SpectraPak3000 line from Norland.”

A step above the competition

When Glenelg started bottling water back in 1998, they were the only local bottled water operation in the country.

“Grenada had imported bottled water at first,” Benoit said, “but for many years after Dr. Friday started Glenelg, we were the only company. Then in 2010, other local competitors started popping up.”

Being the first company gave Glenelg a natural marketing advantage, but product quality was just as important in order to stay ahead of the competition.

“We have to be in a position to give our customers what they want when they want it,” Benoit said. “With careful strategic planning, we have survived and continued to thrive and are now in a position to upgrade our facilities and meet the growing demand for our products.”

Eyes on the future

Even with their recent purchase of the SpectraPak3000, Benoit said Glenelg still has plenty of plans for the future.

“Bottled water is not where it’s going to stop,” he said. “We are looking at pursuing other lines, such as flavored water, vitamin enhanced water and so on. You always have to look to diversify your business, you cannot remain static.”

And Benoit said he trusts his partnership with Norland to help Glenelg achieve their goals.

“In Norland, I have met a company that has a family bond between its workers,” he said. “I noticed at Norland, everyone is detailed oriented, cooperative and has been friendly to me.”

The Importance of Clean Drinking Water

Water is arguably the most basic and most important part of everyday life. Yet for billions of people around the world, clean, safe drinking water remains a dream. The disparity between the need and the availability of water creates a powerful opportunity for the entrepreneur able to serve those markets, and Norland’s equipment can help.afghanistan 010

The Need

The facts are staggering when you look at the need for clean, safe drinking water. Consider:

  • Nearly two billion people worldwide drink unsafe water (
  • More than five percent of all child deaths can be prevented with safe water and sanitation (

Each person on Earth requires at least 20 to 50 liters of clean, safe water a day for drinking, cooking, and simply keeping themselves clean. (National Academy of Sciences)

  • In many places of the world where water scarcity exists, it is not because of a physical lack of water, but because the people living there do not have the means or the money to access the water that is directly beneath them. (

afghanistan 078The Economic Impact

The need for clean, safe drinking water is not limited to health and sanitary necessities, but also includes a wider economic impact on a community.FB 1-13-15

Facts show when a community lacks clean water and sanitation, school attendance declines. When people no longer have to spend hours each day walking to get and bring home clean water, it boosts the local economy.

For example, according to, for every $1 dollar spent on providing local clean water, it generates $8 in the local economy.

Ready to help

Norland Intl. is ready to help local entrepreneurs around the world who want to step in and provide clean water to their communities.

Norland has almost 25 years of experience building bottled-water plants and installing them in almost every continent around the world (The one exception is Antarctica). Norland works with clients from sales to installation helping them realize their dreams of providing bottled-water.

Further, Norland provides every service customers need, from design to installation, and every piece of equipment, from blow molders to vapor compression distillers.

Drinking Water As A Healthy Option

norland bottled water

There have been several health benefits attributed to regularly drinking water: helping with weight loss, increasing energy levels and maintaining

Health benefits of drinking water include:

1)      Water helps maximize physical performance: be sure to drink plenty of water while exercising when exposed to high temperatures for prolonged periods of time. Dehydration can have a noticeable impact on your body when you lose as little as 2% of your body’s water weight. Athletes commonly lose up to 10% of their body’s water weight through sweat while working out. Common side effects of dehydration include:  dry, sticky mouth, sleepiness, dizziness or light headedness, and can result in reduced motivation and increased fatigue. So staying hydrated can help prolong your workout, increasing its effectiveness.

2)      Hydration affects energy levels and brain function.  Studies have shown that mild dehydration (1-3% loss of body weight, can impact your mood, concentration, increase anxiety and frequency of headaches.

3)      Drinking water may help alleviate various health issues, including kidney stones and constipation.

4)      Drinking water can help with weight loss studies have shown drinking water can increase your body feeling full, and boost your metabolic rate. Drinking 17 ounces of water was shown to increase metabolic activity by 25% for up to 1.5 hours. Additionally, drinking water before meals can make you feel fuller, thus reducing the amount you eat.

So the next time you are reaching for a refreshing beverage, bottled water is usually your healthiest option.


Feel free to contact us via email or telephone and a representative will respond to your request.

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